Conflict Management Training Course
Increase your self-awareness, customer care and problem solving skills. Recognise and defuse heated situations with confidence.
The course will help you gain the skills and knowledge to increase your self-awareness and improve your problem solving skills ensuring you can effectively minimise conflicts as well as understanding how to manage them if they arise.
Conflict in the workplace can have a number of effects on those involved including stress and depression. Protect yourself and your employees from conflict related anxiety with this online course.
This course covers:
- Defining Conflict
- Causes of conflict at work and socially
- Stages in Conflict
- How can we stop conflict escalating?
- Minimising conflict
- Seeing conflict from various points of view