At KISS Training we are approved to teach National Syllabus recognised NHS Conflict Resolution Training and this course does conform to currently acceptable National Syllabus NHS Conflict Resolution practice.

The NHS Conflict Resolution Training Course can be run either at your business’s location in a suitable environment or at a purpose built training facility whichever is more suitable and practical for you.

Course Length

The NHS Conflict Resolution Training Course will run for approximately 6 hours (1 Day).

This Three Day First Aid at Work Training Course is not just an attend course, students are required to take part in practical work, theoretical work and also home studies to successfully complete the course which will be assessed at the end by experienced assessors.

Course Description

The National Syllabus of Conflict Resolution Training has been developed to assist NHS frontline staff and professional to deal effectively with incidents of potential violence or aggression. This foundation training will enable staff to recognize the warning signs of a potentially violent situation and take steps to prevent it from escalating.

Course Syllabus

  • Describe common causes of conflict
  • Describe the two forms of ‘communication’
  • Give examples of how communication can breakdown
  • Explain three examples of ‘communication models’ that assist in conflict resolution
  • Describe behaviours they may encounter during different interactions
  • Give examples of impact factors
  • Describe the use of distance when dealing with ‘conflict’
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution
  • Describe different methods for dealing with possible conflict situations

All students will be issued a certificate on completion of passing the NHS Conflict Resolution Training Course.

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