At KISS Training we are approved to teach front line staff Conflict Resolution/ management Training Course and this course does conform to currently acceptable Conflict Resolution practice.

The front line staff Conflict Resolution Training Course can be run either at your business’s location in a suitable environment or at a purpose built training facility whichever is more suitable and practical for you.

Course Length

The Front Line Staff Conflict Management Training Course will run for approximately 6 hours (1 Day).

This Front Line Staff Conflict Management Training Course is not just an attend course, students are required to take part in practical and theoretical work to successfully complete the course.

Course Description

Our front line staff Conflict Resolution Training can help everyone develop strategies and skills for also coping with pressures and stresses on a personal level – perhaps even changing their own behaviour. It also enables staff to recognise signs of stress in others and to tackle situations before they become out of hand.

Course Syllabus

  • Describe common causes of conflict
  • Describe the two forms of ‘communication’
  • Give examples of how communication can breakdown
  • Explain three examples of ‘communication models’ that assist in conflict resolution
  • Describe behaviours they may encounter during different interactions
  • Give examples of impact factors
  • Describe the use of distance when dealing with ‘conflict’
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution
  • Describe different methods for dealing with possible conflict situations

All students will be issued a certificate on successful completion of the Front Line Staff Conflict Management Training Course.

Book Now

Book this Front Line Staff Conflict Management Training Course

Book Now